Returns & Refunds

1. Custom-Made Products

All number plates sold by Eclipse are custom-manufactured to your exact specification. Under the Consumer Contracts Regulations, personalised and custom-made goods are exempt from the standard 14-day cancellation right. Once production has begun, an order cannot be cancelled or returned unless the product is faulty or not as described.

2. Damaged or Defective Plates

If your plates arrive damaged or with a manufacturing defect, please contact us within 14 days of receipt. We will arrange a replacement or full refund at no cost to you. Photographic evidence of the damage may be required.

3. Incorrect Plates

If we send you the wrong plates (wrong registration, finish, or specification), please contact us within 14 days. We will replace them with the correct order at our expense.

4. How to Request a Return

To start a return, contact us with your order number and a description of the issue. Approved returns should be sent to our Manchester address. Items must be unused and in their original packaging where possible.

5. Refunds

Approved refunds are processed to your original payment method within 7 working days of us receiving the returned item. Delivery charges are non-refundable unless the return is due to our error.

6. Warranty Claims

Our plates carry a 1-year warranty against manufacturing defects. If a defect appears within the warranty period, contact us with proof of purchase and we will assess the claim.

7. Contact Us

For any return or refund enquiry, please contact us:

Eclipse Number Plates
Manchester, Greater Manchester, United Kingdom
Phone: 0161 3275088