Privacy Policy

1. Introduction

Eclipse Number Plates ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website and mobile app to order number plates and related products.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and delivery address.
• Order details: vehicle registration, plate specifications, and purchase history.
• Payment information: processed securely by our payment provider (we do not store card details).
• Device and usage data: IP address, device type, and browsing activity on our site.

3. How We Use Your Information

• To process and dispatch your number plate orders.
• To verify your identity and vehicle documentation where required by DVLA regulations.
• To communicate with you about your order, including dispatch and delivery updates.
• To improve our products, website, and customer service.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the UK GDPR based on: your consent, the performance of a contract (fulfilling your order), our legitimate business interests, and compliance with legal obligations.

5. Data Sharing

We share your information only with trusted third parties who help us operate our business: payment processors, delivery couriers, and our website hosting provider. We never sell your personal data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill your orders and comply with legal requirements. Order records are typically kept for 6 years in line with financial regulations.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Object to or restrict the processing of your data.
• Withdraw consent at any time.

To exercise these rights, contact us at 0161 3275088.

8. Security

We use appropriate technical and organizational measures to protect your personal data, including encrypted payment processing and secure data storage. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyze site traffic. You can disable cookies in your browser settings, though some features may not function correctly.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Eclipse Number Plates
Manchester, Greater Manchester, United Kingdom
Phone: 0161 3275088